![]() You can send your payment to Freedom Mortgage, P.O. You have to log into your account or set up a new account and pay through the “Account Details” section. You can pay Freedom mortgage online with a one-time payment or recurring payments through the website. Other complaints have to do with how the term “loan servicer” was interpreted and whether Freedom Mortgage has the right to sell or transfer consumer mortgages between companies or collect payments on other mortgages. ![]() In addition, the Consumer Financial Protection Bureau has settled with Freedom Mortgage company for violations of HMDA and Regulation C, by submitting inaccurate information on sex, ethnicity, and race intentionally because certain loan officers were told that “non-Hispanic white” should be selected for race or ethnicity even if it was not true. What kind of complaints do people have about Freedom Mortgage?įairShake complaints about Freedom Mortgage have to do with late payment fees, false advertising, and misleading marketing. You can submit a complaint about bad customer service too. If you are unable to get a hold of someone you can also try a digital number such as their main phone number is 1-80. The best way to speak with a human at Freedom Mortgage is to contact customer service at 85, Monday through Friday from 8 a.m. ![]() How do I speak to a human at Freedom Mortgage? If you have a general correspondence issue you can send mail to Freedom Mortgage, PO Box 50485, Indianapolis, IN 46250-0485. You can use your secured message center to send an email to the customer care team. They are available Monday through Friday from 8 a.m. You can also contact customer service at 85. How do I contact Freedom Mortgage customer service?įreedom Mortgage’s main phone number is 1-80. According to Bloomberg, their address is: 907 Pleasant Valley Avenue Suite 3, Mount Laurel, NJ 08054 United States. Where is Freedom Mortgage headquartered?įreedom Mortgage is headquartered in Mount Laurel, New Jersey. It is privately owned and not part of a bigger company. Freedom Mortgage is a non-bank company that provides full service loans. The Middleman family owns Freedom Mortgage. He continues to post blogs monthly on the Freedom Mortgage website. Stan Middleman is also the founder of Freedom Mortgage Corporation. Who is the CEO of Freedom Mortgage?Īs of 2020, the CEO of Freedom Mortgage was Stanley C. ![]() Mortgages are generally sold through acquisitions such as this where Freedom Mortgage purchases a large collection of similar mortgages from another financial company or bank. Recent press releases show that Freedom Mortgage acquired a large rural housing unit from JPMorgan Chase. As such, mortgage lenders typically use other mortgage services to handle these services. There are situations where a direct lender may not want to service all of their loans. Why was my mortgage sold to Freedom Mortgage? However, Freedom mortgage is a loan servicer so they will follow up with payments on your mortgage and keep track of the amount owed. When the mortgage lender cannot collect, the debt collection company buys it for a fraction of the value and takes over trying to collect money from you on behalf of that debt. A debt collector is someone who purchases an existing debt from a company like a mortgage lender. Is Freedom Mortgage a debt collector?įreedom Mortgage is not a debt collector. A direct lender is different from a loan servicer in that the direct lender gives you the money but the loan servicer keeps track of what money was given and your repayments. A direct lender is the financial institution that loans you money for your mortgage. Is Freedom Mortgage a direct lender?įreedom Mortgage is also a direct lender. A loan servicer typically processes payments, keeps track of your interest, and responds to inquiries.Ī Loan Servicer may service loans that they themselves originate, or loans made by other companies. A mortgage servicer is a company which sends you mortgage statements and manages the loan you have with a mortgage lender. Is Freedom Mortgage a mortgage loan servicer?įreedom Mortgage Corporation has a subsidiary called Freedom Loan Services Corporation which acts as a mortgage loan servicer. If you have complaints about Freedom Mortgage, you can share them. Is Freedom Mortgage legit?įreedom Mortgage definitely is a real company, but real companies sometimes do unfair things. The company was founded in 1990 and has specialized in mortgage lending and servicing. It is one of the largest mortgage servicing companies in the US. These are some of the common questions we hear about Freedom Mortgage: Is Freedom Mortgage real?
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